Shipping and Returns
Thank you for shopping at breathebytanjulsarkar.art
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on shipping, refunds, and returns.
The following terms are applicable for any products that you’ve purchased from us.
SHIPPING
We are currently offering free shipping across India.
Orders placed and paid for are considered confirmed and cannot be canceled
Once your order has been made and dispatched, please allow the following time for postage:
Domestic Orders
We ship all orders within 1-3 days of order confirmation and thereafter, our trusted logistics partners deliver across all 27000+ serviceable pin codes within India within 6-8 working days.
International Orders
For international orders, customers are responsible for all import duties and customs fees within their own country. Please allow 7 -10 business days for us to ship your items. We unfortunately are not able to identify how long any order will take to arrive once it reaches customs in your specific country.
Should you have any questions about your order dispatch, we're just a quick email, phone call, or WhatsApp away.
+91 7208847709 | tanjulsarkar.photography@gmail.com | MON - FRI 9:30am to 6:00pm IST.
SHIPPING DAMAGE
We carefully pack all products to ensure that they are not damaged during transit. In the unfortunate event that a parcel arrives damaged, we will replace your purchase if possible. We will need notification from you within 10 days of receiving the goods, as well as a digital image of the damage, in order to access the damage. Again, we assess all damage on an individual basis, so the sooner you contact us, the easier it will be for us to assist you.
ADDRESS
When ordering, please ensure that the address on your confirmation email is correct. We cannot accept any responsibility for delivery if the incorrect address is provided. If you notice a mistake on your order, please get in touch with the studio immediately, quoting your order number, the incorrect address and where you would like the order shipping. Providing that it has not yet already been dispatched, we will be able to make the necessary changes.
RETURNS
All of Tanjul Sarkar's Breathe products are printed by professional photography printers in Delhi. A slight variation between products may occur as a result of this process, which is not considered a defect. Digital screens are calibrated differently as well, and colours, while close, may not be 100% accurate.
However, we always do our best to deliver a product that we hope you'll love but should you change your mind or are not satisfied, you have 7 days to return your item(s) for a full refund or replacement.
Returns policy: here's how it works
- Contact us at tanjulsarkar.photography@gmai.com with your order number and the reason for your return
- As soon as we receive your request, we'll send step-by-step instructions on how to return your order
- Repack the item in the original packaging it came in – please note the item(s) must be in the original condition you received it in
- Once we receive your returned order, we'll replace it or refund it, including any shipping costs
- We process all refunds within 28 days
Returns policy: what you need to know
- We recommend you keep proof of postage for any returned item(s) as we cannot consider a claim for returned goods lost in transit without one
- We cannot refund shipping costs for orders delivered (unless the product is faulty or damaged)
- We cannot offer goods in exchange for the ones that you return, only replacements
COMMENTS, COMPLAINTS AND FEEDBACK
We really value your feedback - good or bad. So, if for any reason your order hasn't been that easy, please get in touch with us on +91 7208847709 , or email us at tanjulsarkar.photography@gmail.com so we can do better next time.